HP PageWide 300, 400, 500 series - Update the printer firmware

IntroductionDetermine the current firmware version on the printerOption one: Download the firmware update from hp.comOption two: Update the firmware using the Embedded Web ServerOption three: Update the firmware with a USB thumb driveOption four: Alternate Pre-Boot MethodIntroductionEvery HP printer ships with a tested version of the programs (called "firmware") that run the device. The printer is also designed to support a firmware update process. This allows HP to provide enhancements to printers already sold. Firmware updates can add new features to the product, as well as fix known problems with the product. Updating a product’s firmware ensures that it will work as efficiently as possible.

It is recommended that you update the firmware on the printer whenever a new firmware version is available.At the time this topic was last published, the current firmware version was 1743A.

Use the instructions in this document to update the printer firmware.IMPORTANT: Before updating the firmware, you should first determine the current firmware version on the printer. If the most recent firmware version is already installed on the product, then you do not need to update the firmware.Determine the current firmware version on the printerTo determine the current firmware version on the printer, use the method below or print a Printer Status Report.To view the firmware version on the control panel, find the printer model in the table below and then follow the steps.

PageWide 352 and 452 models

PageWide 377, 477, 552, and 577 models

Touch the question mark (?) in the upper right corner of the control panel.The Setup menu will display. Press the Down arrow () until Printer information is highlighted, and then press the OK button. Press the Down arrow () until you see the Firmware revision.The firmware version is a long string in the form "XXXXXXXXXXXX.YYYYY.XX," where "YYYYY" is the version.Following is an example of a firmware version number where the firmware version is 1743A as indicated by the bold characters:ICEMDWPP1N001.1743A.00

From the Home screen on the printer control panel, touch the question mark  (?). Scroll to and touch Printer information. Scroll down to the Firmware version. It is the last item on the list. The firmware version is a long string in the form "XXXXXXXXXXXX.YYYYY.XX," where "YYYYY" is the version. Following is an example of a firmware version number where the firmware version is 1743A as indicated by the bold characters: ICEMDWPP1N001.1743A.00

There are three options (listed below) for updating the printer firmware. Choose the option that best fits your needs, and then click the link to skip to that section in this document.Option one: Download the firmware update from hp.comFollow the steps below to download the firmware update from hp.com.

1. Go to www.hp.com/go/support, and then click Software & Drivers.

2. In the Enter my HP model number text-field, type your product model number (e.g. PageWide Pro 477dn), and then click Find my product.

   The product support page will display.

3. Follow the instructions on the Web page to find the latest firmware files.

   
   

    note:

   If the most recent firmware version is already installed on the printer, you do not need to download the firmware until a new version is available.

   
   

4. Click Download next to the firmware version that you would like to download.

   
   

    note:

   There is also a Firmware Update README file available for download. The README file contains information about the enhancements and fixes that are provided in the new firmware version. To view this information, click Download next to the README option to download the file.

   
   

5. When the file finishes downloading, double click on the file or right-click and select Open.

6. Follow the on-screen instructions to complete the firmware update.

Option two: Update the firmware using the Embedded Web ServerFollow the steps below to update the firmware using the Embedded Web Server (EWS).To access the EWS, you will need the printer's IP address.

• To obtain the printer's IP address, follow the steps in the Obtain the printer's IP address section below.

• If you already have the printer's IP address, skip to the Update the firmware using the EWS section in this document.

Obtain the printer's IP addressFind the printer model in the table below and then follow the steps to obtain the printer's IP address.

PageWide 352 and 452 models	PageWide 377, 477, 552, and 577 models
From the Home screen, press the Down arrow  () until Network is highlighted, and then press the OK button. Figure : Example of the Home screen   The printer's IP address will display at the top of the screen.	From the Home screen on the printer control panel, touch the center of the gray Dashboard strip at the top of the screen and swipe the dashboard tab downward. The full dashboard will display. Figure : Gray dashboard at the top of the Home screen   At the top of the Dashboard, touch the Network icon () or the Wireless icon (). The printer's IP address will display at the top of the screen.

Update the firmware using the EWSFollow the steps below to access the EWS and update the printer firmware.

1. Open a Web browser on your computer, and in the address line, type the printer's IP address, and then press Enter on the keyboard.

   
   

   Figure : Example of an IP address in a browser address line

    

   
   

   The EWS Home page will open.

2. On the EWS Home page, click Printer Update, click Firmware Updates, and then click Check Now.

   
   

   • If a newer firmware version is available, you will see a message indicating that an update is required. Continue to the next step.

   • If a newer firmware version is not available, then the most current firmware version is already installed on the printer. You do not need to update the firmware until a newer version is available.

3. 
   

4. Click Install Update to update the firmware on the printer.

   
   

    note:

   To enable automatic firmware updates, click Install updates automatically. HP recommends this option.

   
   

Option three: Update the firmware with a USB thumb driveTo update the firmware with a USB thumb drive, you must first obtain the firmware file from HP's FTP site and save it on a thumb drive. Then you can insert the thumb drive into the printer to update the firmware.

 note:

This option might be useful to a field-technician going on-site. The technician could save the firmware file on a thumb drive prior to going on-site and then use it to update the firmware when they are at the customer's location.

Step one: Obtain the firmware file (from the FTP site) and save it on a USB thumb drive

1. Open a Web browser on your computer.

2. From the browser, access the FTP site and login using the following information:

   
   

    note:

   When you access the FTP site the first time, the HPRC-INC Terms of Use & Service page will display. Scroll to the bottom of the Terms of Use & Service page and click Accept and then you will be directed to the Login page.

   
   

   
   

   • HTTPS Access: https://ftp.usa.hp.com/hprc/ 

   • Account Name: pntvr2fw

   • Account Password: EY9uh*V7

     
     

      note:

     This password is case-sensitive, and the final digit is incremented on a semi-annual basis. If the password above does not work, try incrementing it to "V8", "V9", and so on.

     
     

3. 
   

4. After you login, click the Pagewide Pro X folder.

5. In the Pagewide Pro X folder, click the folder for the most current firmware version.

6. In the firmware folder, click the file name that corresponds with the printer model to download the file.

   For example, if the printer model is the PageWide Pro 477dw, click PageWide Pro 477dw.ful2.

7. When prompted, click Save as and save the file to the desktop.

8. Plug the USB thumb drive into the computer, and make sure that it does not have any files saved on it.

9. Save the .ful2 file to the root directory of the USB thumb drive, and then navigate to the drive on the computer and eject the thumb drive.

Step two: Update the firmware with the USB thumb driveTo update the firmware, insert the thumb drive into the USB port on the printer. Once the thumb drive is inserted, the firmware update will happen automatically. Follow the prompts on the control panel screen to complete the firmware update. Do not remove the thumb drive until a message displays indicating that the update is complete.

 note:

It may take up to one minute for the update to begin.

 note:

The location of the USB port on the printer depends on the printer model. Refer to the table below to find the location of the USB port for the specific model.

PageWide 352 and 452 models	PageWide 377, 477, 552, and 577 models
The USB port is located on the rear of the printer. Figure : USB port on rear of printer  USB port	The USB port is located on the front, left side of the printer under the control panel screen. Figure : Thumb drive plugged into the USB port on the front of the printer

Option four: Alternate Pre-Boot MethodIf you are unable to update the firmware with any of the methods listed above, you can use the pre-boot method for the PageWide Pro 377, 477, 577, or 552 models.

 note:

The pre-boot method cannot be used on the PageWide Pro 352 or 452 models.

Before starting this procedure you need to have the appropriate .ful2 file for the printer to be updated loaded on a USB thumb drive as described above.

1. Power on the printer and then hold the power button in for about 15 seconds, until the Home and Return buttons light up.

2. Release the power button. Touch the Home, Back, and Home buttons in that order.

3. When the blue screen appears on the control panel, wait 5 seconds and then touch the Menu button in the lower right corner of the screen.

   
   

    note:

   Do not select the Reflash option on this screen.

   
   

4. After touching the Menu button a DRIVE REFLASH screen appears.

   Place the USB thumb drive with the .ful2 file on it into the rear USB port on the printer and touch OK.   A green screen displays indicating that the printer is beginning the firmware upgrade.