Proposed solutions for pre-5.4 FW

  1. Media type change to thick(Mid-Weight 96 – 110g) : Increase 5℃ of fusing temperature 
  2. Setting humidity mode to High 1 : 10s idling at first page per every job

 

As you know, adjusting the paper type setting to thick, does not decrease the throughput.  So, if this did not resolve the issue, the other option would be to change the humidity mode.  

 

From your feedback, it seems that both were required to resolve this for the customer.  Please confirm.  If this is the case, this is what we propose to do:

 

  1. Please collect a log file during the first print after powersave/cold start.  This will allow us to see if there is a different issue being experienced.
  2. Upgrade to 5.4 FW.
  3. Attempt the following action below to see if it resolves the issue and let us know the result.

 

Increase the fuser temperature up to 10℃ ( 10 à 15) for Plain and Light media type as below.  My understanding is that this is a new feature in 5.4 FW.