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We encountered a “Scan to Email”  issue.  

 

The issue is appearing on all Futuresmart models except JOLT  

If the networking  ->  Secure Communication  is set to TLS 1.3  

 

 

when the SMTP Gateway is configured to use TLS communication. 

 

The behavior is the following :  

  • Test send to email from EWS   =   OK  
  • Test sending a scan of a single page with only 2 lines of characters ..   OK  
  • Test sending a full page with colors and pictures  ..    KO  

 

The solution found is a workaround for now :   Limit the maximum TLS version to TLS 1.2