HP LaserJet Managed MFP E730, E731, E785, E786, E826, E877 - Low scanning quality (light/blurry) using default settings (Emerging Issue)

ish_10383006-10383050-16 | For HP And Channel Partner Internal Use

Last modified date: 2024-04-03

Scanning a document using the default setting values, entire characters are blurred/smeared or lighter than original.

Issue

When scanning a document for digital send or to thumb drive, using the default setting values, entire characters are blurred/smeared or lighter than original in areas throughout the document. This symptom is more noticeable in printouts with light text.

 NOTE: 

This issue comes up only when using digital scanning. In the case of copy, it will not occur.

The text appears blurry and smeared throughout the document.

Blurry text

The text is lighter than original.

Light text

(Reference) Scanning conditions – Default settings

File Type and Resolution

  • Type: PDF
  • Resolution: 200dpi
  • Quality and File Size: Medium
  • High Compression (smaller file)

Scan default settings

Color/Black

  • Automatically detect color or black

Color/Black setting

Recommended Action

Use the following steps when working on this issue.

If it is confirmed that the scanned image is blurred or light, elevate the case using the Standard Support Process to HP Advanced Technical Support with requirements listed below.

  1. Provide the following information when elevating the issue.
    1. Defective scanning sample, pdf file
    2. ISA serial number

ISA serial number label at Platen (Flatbed scanner)

ISA serial number

    1. JDP log

Workaround

The following workaround can be used when working on this issue.

  1. Set the File Type and Resolution.

High Compression (smaller file) UNCHECK

Remove check high compression

 NOTE: 

In this case, the file size would be larger than with the high compression feature on.

  1. Set Color/Black to Automatically detect color or gray.

Set to Automatically detect color or gray

Applicable printer series

Printers

This document applies to the following HP LaserJet Managed A3 printers:

  • HP LaserJet Managed MFP E730
  • HP LaserJet Managed MFP E731
  • HP Color LaserJet Managed MFP E785
  • HP Color LaserJet Managed MFP E786
  • HP LaserJet Managed MFP E826

HP Color LaserJet Managed MFP E877