HP LaserJet Enterprise, HP LaserJet Managed - 'Error Receiving Data' message when printing in macOS

'Error Receiving Data' message received when printing in macOS to a newer HP LaserJet Enterprise or HP LaserJet Managed printer running HP FutureSmart 5.

The print job typically fails but in some cases the print job might still print out after a few minutes.

Applicable printers

This document applies to the following printer series:

  • HP LaserJet Enterprise M406, M407

  • HP LaserJet Enterprise MFP M430, M431

  • HP Color LaserJet Enterprise M455

  • HP Color LaserJet Enterprise MFP M480

  • HP Color LaserJet X557

  • HP Color LaserJet Enterprise X557dn

  • HP Color LaserJet X654

  • HP Color LaserJet Enterprise X654dn

  • HP Color LaserJet Enterprise MFP X677, X677dn, X677s

  • HP Color LaserJet Enterprise Flow MFP X677z, X677z+, X677zs

  • HP LaserJet Managed MFP E730

  • HP LaserJet Managed MFP E731, E731dn, E731z

  • HP Color LaserJet Managed MFP E785

  • HP Color LaserJet Managed MFP E786, E786dn, E786z

  • HP LaserJet Managed MFP E826, E826dn, E826z

  • HP Color LaserJet Managed MFP E877, E877dn, E877z

  • HP Color LaserJet Enterprise 5700, 5700dn

  • HP Color LaserJet Enterprise MFP 5800, 5800dn, 5800f

  • HP Color LaserJet Enterprise Flow MFP 5800zf

  • HP Color LaserJet Enterprise 6700, 6700dn

  • HP Color LaserJet Enterprise 6701dn

  • HP Color LaserJet Enterprise MFP 6800, 6800dn

  • HP Color LaserJet Enterprise Flow MFP 6800

  • HP Color LaserJet Enterprise Flow MFP 6801

  • HP LaserJet Managed E40040

  • HP LaserJet Managed MFP E42540

  • HP Color LaserJet Managed E45028

  • HP Color LaserJet Managed MFP E47528

  • HP Color LaserJet Enterprise MFP X57945, X57945dn

  • HP Color LaserJet Enterprise Flow MFP X57945z, X57945zs

  • HP Color LaserJet Enterprise MFP X58045, X58045dn

Enable SNMP v1/v2 read-write access

To solve the 'Error Receiving Data' message, enable SNMP v1/v2 read-write access in the Embedded Web Server (EWS).

  1. Open the device’s Embedded Web Server.

  2. Log in using the Administrator password.

  3. Select the Networking tab.

  4. Select Mgmt. Protocols from the left pane.

  5. Select the SNMP tab in the right pane.

  6. Select the Enable SNMP v1/v2 read-write access option.

    EWS, Networking tab under Mgmt Protocols, SNMP tab in the right pane, 'Enable SNMP v1/v2 read-write access option' highlighted

  7. Click Apply to save the changes.