Informe diganostico a USB
1 Take a standard USB flash drive, formatted as FAT32.
2 Create an empty file in the USB flash drive (right-click, New > Text Document) and name it pdipu_enable<action code>.log. You can also find these files attached to this document.
Empty file to load in the USB | Actions |
pdipu_enable_elog.logpdipu_enable_scanner_elog.log | Enable verbose logging. Printer needs to restart to take effect. The file with “scanner” allows to enable logs for the scanning subsystem. |
pdipu_enable_loggz.log | Extract the logs to the USB. After downloading check the size. If it’s 0KB try downloading with another USB key. |
pdipu_enable_loggz_dlog.logpdipu_enable_scanner_dlog.log | Disable the verbose logging. It is important to run this after the case is solved to prevent the disk getting full from logs. |
3. The recommended flow to get an extended diagnostic package through USB is:
a. Create an empty file called “pdipu_enable_elog_loggz.log” and copy it in a USB flash drive.
b. Plug in the USB and switch on the printer. You will hear the message “Traces are now enabled. You must reboot the printer”. Unplug the USB and reboot the printer.
c. After reboot, reproduce the issue.
d. Plug again the USB. You will hear the message “Generating diagnostic package, please wait” “You can now detach the USB pen drive”
e. The extended diagnostic package has been saved in the USB. Copy it into your computer.
f. To disable the logs, erase the information stored previously into the USB, create an empty file caller “pdipu_enable_dlog.log” and plug it into the printer.
4. The printer gives audio messaging detailing the progress. The audio messages available are:
a. “Generating diagnostic package, please wait.”
b. “Diagnostic package successfully complete”
c. “Error. Diagnostic package failed”
d. “You can now detach the USB pen drive”
e. “Traces are now enabled. You must reboot the printer”
f. “Generating package without printer.log”
g. “Encrypting package
Embedded Web Server method
The following steps provide the complete procedure for this topic.
■ Access the Embedded Web Server by typing the IP address of the printer in a Web browser. In the Support tab, click Service support to display the following page.
At any time after enabling the extended diagnostics package, you can download the package and the printer logs by clicking Download the extended diagnostics package.
When you have finishing using the extended diagnostics package, remember to disable it; otherwise it could affect printer performance or cause undesirable side-effects
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